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Product Registration


Please take a moment to register your product. This will increase your parts warranty to ten years. It also allows us to quickly find your details if you ever need our assistance.

Please ensure you read the full terms and conditions found at the bottom of this page.

Register your product here

The Serial Number can be found
on underside of the salt lid

Thanks for submitting!

Congratulations on your new purchase. Atlantis Water Softeners are built with pride to the highest possible standard. A confirmation of your registration will only be sent if you provide your email address. If you have any queries, please feel free to contact our Technical Department who will be happy to help: 01440 761500.
By registering your product allows us to enter your details on our secure customer database. We use this information when booking in service calls, informing customers when a routine service is due and any product recalls or upgrades. You can opt out of this service by sending an email to


All Atlantis Water softeners are automatically covered from the date of purchase by a full one year parts and labour guarantee against manufacturing defects. If you register your product, within 28 days of purchase, you can claim your free

Please note however, that the following exceptions apply:

- Callouts due to incorrect installation. Please refer to the installation instructions supplied with your softener. Callouts for incorrect installation will be chargeable.
- Damage caused by high water pressure. Please see page 2 of the installations instructions, which recommends use of a pressure-limiting valve for high-pressure installations
- Damage caused by contaminated water supply.
- Use of any other installation components other than those supplied with the Atlantis Water Softener installation kit.
- Incorrect application of equipment supplied by Atlantis Water Treatment Ltd.
- The effects of water contamination resulting in the degradation of resin.
- Compensation as a result of damage caused by the water softener.
- Parts that are exposed to potential damage from external sources such as, but not limited to, power surges.
- Postage costs for the supply of replacement parts.
- Damage caused as a result of service/repair by a third party.
- Units installed outside of UK mainland

Proof of purchase may be requested when registering your product.

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